Shipping & Returns
All of the packages shipped from Duty-Free-Online.com are sent through International Airmail, and comply with International mail regulations in regards to the sale and shipping of duty-free products worldwide.
Each product ordered on Duty-Free-Online.com is sent in packages of 1,3,6 items, this ensures that the restrictions that apply to weight and value for duty free products is not surpassed. Although products are packaged separately, they are shipped to you on the same day. This does not necessarily mean that you will receive all the items that you have ordered at once. It is normal for packages to arrive on different days.
We ship all our orders using airmail. Economy Airmail takes from 10 to 21 business days from shipment, unless there are postal delays that are out of our control. Shipment times are from the day your order is shipped. Orders are shipped once they are charged.
Please remember to include your full shipping address and that all your payment details and all required documents have been supplied when filling out the order form, this will prevent any delays before shipping and ensure that you receive your orders as fast as possible.
Please refer to our Frequently Asked Questions before attempting to contact us as answers to your questions may be found there.
If for any reason you wish to return any of the items ordered, please return them to us in the condition in which you received them. We DO NOT accept returns of opened or used items for any reason. In most cases, the customer is responsible for the return shipping fee.